Service Level Agreement Coverage
Agreement
This website’s availability If you have purchased any hosting plans VPS, Cloud, dedicated servers or any outlined service provided by us on Infinitive Host Technologies Pvt Ltd website [“Service”], and you are in good financial standing with Infinitive Host TechnologiesPvt Ltd, this Service Level Agreement applies to you.
Service Level
Infinitive Host TechnologiesPvt Ltd strives to have network connectivity available for third-party http access 99.9% of the time [“Web Site Availability”].
Service Availability
Infinitive Host TechnologiesPvt Ltd will do its best to provide dedicated services throughout the term of this agreement, subject to the terms and conditions of this agreement. You agree, even so, that the services may be inaccessible/inoperable from time to time for any reason, including, but not limited to:
Failure or interruption of telecommunication or digital transmission links, network congestion, hostile network attacks, or other failures; and periodic repair procedures or maintenance that Infinitive Host TechnologiesPvt Ltd may undertake from time to time.
You acknowledge that Infinitive Host TechnologiesPvt Ltd has no control over the continuous and/or uninterrupted availability of services.
You also agree that Infinitive Host TechnologiesPvt Ltd may need to migrate its servers as part of its normal business operations. As a result, even if you have a dedicated IP address, you may be assigned a different IP address.
Infinitive Host Technologies Pvt Ltd makes no guarantee that you will be able to keep your assigned IP numbers on a consistent basis. Infinitive Host Technologies Pvt Ltd guarantees 99.9% service uptime (“Service Uptime”) of available time for the Services. If Infinitive Host Technologies Pvt Ltd fails to maintain this level of service availability for the month, you may contact Infinitive Host TechnologiesPvt Ltd for further follow-up. The credit can only be used to purchase additional services and products from Infinitive Host TechnologiesPvt Ltd (excluding applicable taxes); this service is not available to our dedicated server clients. However, the credit does not apply to service interruptions caused by:
Errors caused by You from custom coding or scripting; or causes further than Infinitive Host Technologies Pvt Ltd control or that are not reasonably foreseeable by Infinitive Host Technologies Pvt Ltd; or periodic scheduled repairs or maintenance Infinitive Host Technologies Pvt Ltd may undertake from time to time; and outages that do not affect the appearance of the website but simply affect access to the website like FTP and email; or any such outages inclusive of reliability related to certain programming environments.
Storage & Security
You shall bear the full risk of damage and loss to your website and all of its content at all times. You are entirely responsible for keeping your password and account information secure. You agree that you are solely and exclusively responsible for all acts, omissions, and use under your account or password, as well as any charges incurred in connection with the web site content transmitted, displayed, linked, or stored on the Web Server. You will also be solely responsible for taking steps to ensure the confidentiality, security, and integrity of all Your site content transmitted through/stored on Infinitive Host Technologies Pvt Ltd servers.
Make sure your password is kept private.
Avoid any damage or loss to Your website's content
Infinitive Host Technologies RIGHTS
Infinitive Host Technologies expressly reserves the right and sole discretion to: modify its pricing as needed from time to time; and establish guidelines and limits for the use of the services. Terminate Your use of our services for using our services to harass Infinitive Host Technologies Pvt Ltd or third parties unnecessarily/illegally, non-payment of fees for our services, activities designed to embarrass, defame, harm, threaten, abuse, slander/ stalk third parties, activities prohibited by the laws of India and/or foreign territories in which You conduct business, activities designed to encourage unlawful behaviour by others, such as terrorism, child pornography, hate crimes, activities that are tortious, obscene, vulgar, invasive of the privacy of a third party, ethnically, racially, or otherwise objectionable in the sole opinion of Infinitive Host Technologies Pvt Ltd or declared by the law of land, activities designed to harm minors in any way, activities designed to impersonate the designation of a third party, and other activities related to lawful/unlawful that Infinitive Host Technologies Pvt Ltd determines, in its sole discretion, to be harmful to its other customers, operations or reputation. Terminate Your use of services if Your use of services results in, or is the subject of, legal action or threatened or proposed legal action against Infinitive Host Technologies Pvt Ltd or any of its affiliates/partners, regardless of whether such legal action or threats or proposed legal action is ultimately determined to be with/without merit; and terminate Your use of services at any time and for any reason if Infinitive Host Technologies Pvt Ltd deems it reasonably necessary.
Credits
Credits will not be granted to you by Infinitive Host Technologies Pvt Ltd if you do not have Website Availability due to (a) scheduled maintenance, (b) your behaviour or the performance or failure of your equipment/facilities/applications, or (c) circumstances beyond Infinitive Host Technologies Pvt Ltd reasonable control, including, but not limited to, acts of war, any governmental body, sabotage, insurrection, embargo, fire, flood, strike, act of god or other labour disturbance, delay or interruption in transportation, interruption, delay or unavailability of telecommunications or third party services (including DNS propagation), failure of third party hardware/software or incapability to derive raw materials, power supplies used in or equipment needed for provision of your website. Infinitive Host Technologies Pvt Ltd prohibits the use of scripts or software that cause the server to load above a reasonable level, as determined by Infinitive Host TechnologiesPvt Ltd. You must always use the services as a standard and/or traditional web site. You shall not use our services as a storage or instrument for storing or placing archived files and/or material that can be downloaded from other web sites, specifically as an example and not as a limitation.
Support Limitations
The website’s live chat and Skype Chat with customers/clients are only for basic assistance. Please do not provide sensitive information to our agents/executives via Skype Chat, such as login details, passwords, banking information, and so on. You should also avoid making any commitments during Skype chat. All such commitments, disclosures, and interactions with our team are entirely at your own risk, and Infinitive Host TechnologiesPvt Ltd does not deem or vouch for the validity or authenticity of any such interactions. Infinitive Host Technologies Pvt Ltdrecommends that customers raise a ticket for all complex and advanced issues by logging into their member control panels. Online issues and problems occur on a regular basis. There may be times when you cannot access your website or any other service. This is not always the fault of Infinitive Host TechnologiesPvt Ltd. It’s possible that your Internet Service Provider (ISP) is having technical difficulties, or that there’s a routing issue between your ISP and Infinitive Host TechnologiesPvt Ltd, making communication difficult, if not impossible. We cannot accept responsibility for such issues and are not in any way obligated to seek redress. The uptime of our service is determined by our team of monitoring agents, not by any single client’s experience.
Note
Please keep in mind that we reserve the right to change this policy at any time. Please refer here for updates on a regular basis. If you still have any doubts about the aforementioned terms and conditions, please reach us.
Spam Policy
To protect our customers’ delivery rates and reputations, we’ve developed a strict, zero-tolerance anti-spam policy at Infinitive Host TechnologiesPvt Ltd. If you believe one of our customers has sent you spam, please email us and we will take immediate action to resolve the issue. Our Policy Against Spam. Simply put, we are anti-spam at Email. We value the privacy of all users, as well as the recipients of emails sent by our customers. “SPAM” has proven to be a significant issue for many of our customers and the Internet in general. Spam is a slang term for sending unsolicited email, instant messaging, or other communication to a large group of people at the same time. Off-topic (and usually promotional) messages on bulletin boards, guest books, Usenet newsgroups, or chat rooms are examples of this practice. Spam is strictly prohibited by our Terms and Conditions and will result in legal action being taken by a number of third parties, including ISP services, users, and other parties involved. The Federal CAN-SPAM Act, signed into law in 2003, establishes guidelines for sending commercial email. We strictly adhere to those guidelines. They are as follows: You must have specific permission to email your recipients if you are sending commercial email, non-personal, business-focused email. You can accomplish this by signing up subscribers via opt-in or closed loop opt-in. You must keep proof that subscribers have given you permission and be able to produce that proof within 72 hours of a request. You must tell your recipients where you obtained their information in your email. This could include a line like “you received this email because you subscribed to our newsletter at www.yourdomain.com.” You must honour all unsubscribe requests within 10 days of receipt and provide customers with a reasonable method to unsubscribe. The domain associated with your email address must have its own privacy policy. You must be capable of locating anonymous complaints. From where your office is located to who is sending the actual communication, you must tell the truth in your email.
Warranty Disclaimer
Infinitive Host Technologies Pvt Ltd is never responsible, liable, or questionable for the accuracy of inbox delivery of mails because inbox delivery guarantee is dependent on SMTP and the techniques used, content of mail, email database, high volume of mailing to Gmail/yahoo in a single instant, and different location ISP network. We guarantee SMTP and the solutions we will use, such as IP Rotation/Domain Rotation. This site and its materials and products are provided “as is” and without any express or implied warranties of any kind. Infinitive Host Technologies Pvt Ltd disclaims all warranties, express or implied, to the fullest extent permitted by applicable law, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Infinitive Host TechnologiesPvt Ltd makes no representation or warranty that the site’s functions will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components. Infinitive Host Technologies Pvt Ltd makes no warranties or representations about the materials on this site, including their correctness, accuracy, adequacy, usefulness, timeliness, reliability, or otherwise. By purchasing a database from our site, you acknowledge that not all fields may be present on all databases. You expressly acknowledge that use of the Database/Service is entirely at your own risk. Infinitive Host Technologies Pvt Ltd provides the Database/Service “as is” and “as available.”. Infinitive Host Technologies Pvt Ltdexpressly disclaims all express and implied warranties of any kind, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Infinitive Host Technologies Pvt Ltdmakes no warranties that the Database/Service will meet your requirements or be uninterrupted, timely, secure, or error-free, nor does it make any warranty as to the accuracy or reliability of any information obtained and/or downloaded through the use of the Database/Service or that defects in the system and software will be corrected. Infinitive Host Technologies Pvt Ltdmakes no warranty regarding any goods or Database/Services purchased or downloaded via the Database/Service or any third-party links, or any information obtained or transactions entered into via the Database/Service. No advice or information obtained from Infinitive Host, whether oral or written, shall create a warranty not expressly stated herein. Furthermore. Infinitive Host Technologies Pvt Ltdmakes no representations or warranties about the suitability of the content provided by the Database/Service for any purpose.
Disclaimer for Users
Infinitive Host Technologies Pvt Ltddoes not and cannot review all communications and materials posted to or created by site users, and is not responsible for the content of these communications and materials. You acknowledge that by allowing you to view and distribute user-generated content on the site, Infinitive Host Technologies Pvt Ltdis merely acting as a passive conduit for such distribution and assumes no obligation or liability for any contents or activities on the site. However, Infinitive Host Technologies Pvt Ltd reserves the right, in its sole discretion, to block or remove communications or materials that are (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of another’s copyright, trademark, or other intellectual property right, or (d) offensive or otherwise unacceptable to Infinitive Host Technologies Pvt Ltd.
Disclaimer of Liability
Infinitive Host Technologies Pvt Ltdshall not be liable for any damages of any kind, whether direct, indirect, punitive, incidental, special, or consequential, arising out of or in any way connected with the use of the Database/Service or with the delay or inability to use the Database/Service, or for any information, products, or Database/Services obtained through use of the Database/Service, or otherwise arising out of the use of the Database/Service, whether based in contract, tort, or otherwise. Furthermore, Infinitive Host Technologies Pvt Ltdwill not be liable for any damages resulting from the interruption, suspension, or termination of the Database/Service, including, but not limited to, direct, indirect, incidental, special, consequential, or exemplary damages, regardless of whether such interruption, suspension, or termination was justified, negligent, or intentional.
Policy on Refunds
All sales are non-refundable, and final from our end due to the nature of the data sold. Before placing your order, if you have any questions about our terms of service or refund policy, please call or email [email protected]. By submitting your information and placing your order, you are entering into a legally binding purchase contract. This is mainly done to safeguard the integrity of our databases against any mischievous activity on our website.
If we receive any spam, phishing or abuse complaints, we can immediately suspend or terminate the server. Please leave our site if you do not agree with these terms or our refund policy. End-User Behaviour By accessing and/or using the Database/Service, you represent and warranty that you will not use it for any purpose that is illegal or prohibited by the terms and conditions of this Agreement. BecauseInfinitive Host Technologies Pvt LtdService uses the Internet to compose, send, and receive Messages, each End User’s behaviour is subject to Internet law, regulations, policies, and procedures. You agree that by using the Service, you will not engage in any illegal or unethical activities.
Modifications
Infinitive Host Technologies Pvt Ltdreserves the right to modify and/or discontinue the Database/Service, whether temporarily or permanently, with or without notice to users, and Infinitive Host Technologies Pvt Ltdwill not be liable to you or any third party for any such modification and/or discontinuance. Infinitive Host Technologies Pvt Ltdreserves the right to change the prices of server plans for both new and existing customers. We can change the costing at any time based on market value, USD to INR value, and so on. Infinitive Host Technologies Pvt Ltdalso reserves the right, at its sole discretion, to make revisions, modifications, additions, deletions, or other changes to this Agreement at any time, with or without notice to its users.
Indemnification
You agree to indemnify and hold harmless Infinitive Host Technologies Pvt Ltd, subsidiaries, affiliates, officers, agents, representatives, successors, members, principals, and other partners and employees from any loss, liability, claim, or demand made by any other party due to or arising out of your use of the Database/Site/Services set forth in this Agreement and/or arising from a breach of the same and/or any breach of your representations, omissions, or warranties. Infinitive Host Technologies Pvt Ltdreserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you agree not to settle any matter without Infinitive Host Technologies Pvt Ltdwritten consent.
Jurisdiction
If there is a dispute about or involving the Database/Service provided by Infinitive Host Technologies Pvt Ltd, you agree that the dispute will be governed by the laws of the Indian Court without regard to its conflict of law provisions by using the Database/Service. You consent to personal jurisdiction over you by an arbitrator or mediator as well as by Indian courts. Any dispute or claim arising out of or relating to this. Agreement or its breach shall be settled by arbitration administered by the Indian Arbitration Association in accordance with its Commercial (or other) Arbitration Rules (including the Emergency Interim Relief Procedures), and judgement on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.
Severability
If any term or provision of this Agreement is determined to be illegal, unenforceable, or invalid in whole or in part for any reason, such provision(s) or part thereof shall be stricken from this Agreement, and such provision(s) shall have no effect on the legality, enforceability, or validity of the remainder of this Agreement. If any provision or part of a provision is stricken in accordance with the provisions of this section, the stricken provision shall be replaced with a legal, valid provision, enforceable, and similar in tenor to the stricken provision that is legally possible.
Complete Agreement
This Agreement supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and Infinitive Host regarding your use of the Database/Service. All of the databases were gathered from various sources around the world. The database’s quality is defined on each page of the related database on https://www.infinitivehost.com. However, quality can change at any time. So things could be different. The company’s discounts and offers are subject to change at any time and without notice. The company offers no money-back guarantee, either directly or indirectly. So, under any circumstances, no money will be refunded. Buyers of the database should communicate with us about their entire requirement. Buyer must first pay us for a specific database, after which we will verify the payment and process your product delivery operations. We typically send a download link to the database file. We email the download link to the buyer. However, the download link will only be active for a maximum of 24 hours. The download link will only be available for a single download. When you pay for a product, you automatically agree to the company’s terms and conditions. You should not forward the download link to anyone else for any reason once you have received it. If the download link becomes inactive, it will not be reactivated for anyone else. If we believe that any buyer is/are attempting to purchase the database on purpose, and after receiving the database, he/she may create a dispute about the payment and/or the product, the company reserves the right to terminate all relations with that particular buyer, and the company may forfeit the purchased amount paid, or the company may refuse to accept the payment for any reason. The company reserves all rights. Any or all of the company’s terms and conditions may change at any time. All disputes are subject to Jaipur’s exclusive jurisdiction.
The User Agreement
Please send an email to [email protected] if you have any questions or need clarification on the terms and conditions, disclaimers, or policy. Shipping and Delivery Procedures (Products) Orders are shipped via online or registered mail id for all international and domestic buyers. Product delivery times vary depending on the product. The Dedicated Server, for example, has a delivery time of 24 to 72 hours. If you have any problems using our services, please contact our helpdesk at +91-7737300013. The service tax will be levied on all goods and services.