Troubleshooting “ODOO 10 Page Wasn’t Loaded Completely” Issue

When using Odoo 10, encountering a situation where a page isn’t loading completely can be frustrating. This issue could be due to various factors ranging from server configuration, network problems, or client-side issues. Here’s a step-by-step guide to diagnose and fix the issue of incomplete page loads in Odoo 10.

Possible Causes and Solutions

1. Browser Issues
2. Odoo Server Performance
3. Network and Proxy Issues
4. Varnish or Reverse Proxy Configuration
5. Database Performance
6. Add-ons or Modules
7. Logs and Debugging

1. Browser Issues

Sometimes, the problem might be related to the web browser or its cache.

• Clear Browser Cache:
• Clear the cache and cookies in your browser. Sometimes old or corrupted cached files can cause issues.
• For Chrome, go to Settings > Privacy and security > Clear browsing data.
• Disable Browser Extensions:
• Extensions can sometimes interfere with web page loading. Try disabling all extensions and reload the page.
• Try a Different Browser:
• If the issue persists, try accessing Odoo with a different browser to see if the problem is browser-specific.

2. Odoo Server Performance

Odoo server performance issues can lead to incomplete page loads.

• Check Server Load:
• Use tools like htop or top to check the CPU and memory usage on the server.
• High server load or insufficient resources can slow down or interrupt page loading.
• Optimize Odoo Configuration:
• Adjust Odoo’s workers and limit_memory_hard settings in the odoo.conf file.
• Example: workers = 4 limit_memory_hard = 256000000
• Restart Odoo Service:
• Restart the Odoo service to clear any temporary issues. Use:
  bash sudo service odoo restart

3. Network and Proxy Issues

Network latency or proxy misconfiguration can also cause page loading problems.

• Check Network Latency:
• Use ping or traceroute to check the network latency between the client and the server.
• High latency or packet loss can cause incomplete page loads.
• Review Proxy Settings:
• If you’re using a proxy server, ensure it’s correctly configured and not blocking any resources required by Odoo.

4. Varnish or Reverse Proxy Configuration

If you have Varnish or any reverse proxy set up in front of Odoo, incorrect configuration can lead to issues.

• Verify Proxy Settings:
• Ensure Varnish or your reverse proxy (like Nginx or Apache) is correctly configured to handle Odoo’s requests.
• Check timeouts and caching policies to make sure they don’t interfere with Odoo’s dynamic content.
• Adjust Cache Policies:
• Make sure Varnish or the proxy server doesn’t cache pages that should be dynamically generated by Odoo. Example Varnish configuration to bypass caching for dynamic content:

  sub vcl_recv {
      if (req.url ~ "^/web/") {
          return (pass);
      }
  }

5. Database Performance

The performance of your PostgreSQL database can significantly impact Odoo’s responsiveness.

• Check Database Load:
• Monitor the PostgreSQL performance using pg_stat_activity or tools like pgAdmin.
• Look for slow queries or high database load that might be causing delays.
• Optimize Database:
• Regularly vacuum and analyze your database to keep it performing optimally.
• Example: VACUUM ANALYZE;
• Increase Connection Pooling:
• Use a connection pooling service like pgbouncer to manage database connections more efficiently.

6. Add-ons or Modules

Sometimes, custom or third-party modules can cause issues.

• Disable Suspicious Modules:
• Temporarily disable non-essential or newly installed modules to see if they are causing the problem.
• Check Module Compatibility:
• Ensure all installed modules are compatible with Odoo 10 and are up-to-date.

7. Logs and Debugging

Examining logs can provide insights into what’s going wrong.

• Check Odoo Logs:
• Look at the Odoo logs located typically at /var/log/odoo/odoo.log or a custom location specified in your configuration.
• Search for error messages or warnings around the time the page fails to load. Example command to view logs:

  sudo tail -f /var/log/odoo/odoo.log

• Check Browser Console:
• Open the browser’s developer tools (F12 in most browsers) and check the console for any errors.
• Look for JavaScript errors or failed network requests that might indicate the problem.
• Enable Odoo Debug Mode:
• Enable debug mode in Odoo by adding ?debug=1 to the URL.
• This can provide more detailed error messages and help diagnose the issue.

Conclusion

When the Odoo 10 page isn’t loaded completely, it has a negative impact on the user experience. You can systematically follow all the troubleshooting steps to resolve the issue that leads to incomplete page loads in Odoo 10. Start by examining browser and network issues, then check the server performance, proxy configurations, database performance, and custom modules. By addressing these areas, you can enhance the reliability and responsiveness of your Odoo 10 deployment, making it one of the best Odoo server solutions.