Fix PHP CRM Error: Missing or Incorrect Module Name

The error message “Module name is missing or incorrect. Please check the module name” in vtiger PHP CRM suggests that there might be an issue with how the module is being referenced or loaded. Here’s a step-by-step guide to troubleshoot and resolve this issue:

Troubleshooting Steps for Module Name Issues in vtiger:

1. Check for Typographical Errors:

• Verify that the module name specified in your configuration or code matches exactly with the actual module name. Module names are case-sensitive and must be spelled correctly.

2. Verify Module Files:

• Ensure that the module files exist in the vtiger directory structure. Typically, modules are located in vtigercrm/modules/. Check if the folder and files for the specific module are present.

3. Inspect vtiger Configuration:

• Review config.inc.php and vtigerversion.php files in the root directory of vtiger for any misconfigurations or incorrect paths related to modules.

4. Database Checks:

• Examine the vtiger_tab table in your database. This table holds information about the modules.
• Run a query like:
  sql SELECT * FROM vtiger_tab WHERE name = 'ModuleName';
• Replace ModuleName with the name of your module. Ensure that the module is properly listed in this table.

5. Clear Cache and Rebuild:

• vtiger may have cached data that references the module. Clear the cache to force vtiger to reload the module information.
• You can delete the cached files from the cache directory within vtiger.
• Perform a rebuild of the core files if needed.

6. Review Recent Changes:

• If the error appeared after recent changes or updates, review those changes. Look for any modifications in the code or configuration that could have affected module loading.

7. Check for Missing or Corrupted Files:

• Ensure that none of the module files are missing or corrupted. Compare the files with a fresh installation of the same vtiger version if possible.

8. Inspect Logs for Detailed Errors:

• Check the vtiger and web server logs for more detailed error messages related to the module loading. This can provide additional clues about what’s going wrong.

9. Re-enable the Module:

• Sometimes, simply disabling and re-enabling the module through vtiger’s interface can resolve the issue. Go to the Module Manager and try this step.

10. Update vtiger and Modules:

• Make sure vtiger and its modules are up to date. Sometimes, updates include fixes for such issues.

Detailed Checks and Actions:

• Database Entry Validation:

  SELECT * FROM vtiger_field WHERE tabid = (SELECT tabid FROM vtiger_tab WHERE name = 'ModuleName');

• Verify if there’s a proper entry for your module in the vtiger_field table as well.
• Code Inspection:
• Look for any custom code or extensions that might be referencing the module incorrectly. Pay special attention to includes or require statements.
• Permissions:
• Ensure that file and directory permissions allow the server to access and execute the module files. Permissions issues can sometimes cause modules to not load correctly.

Conclusion

The error message must be that the name of the module is incorrect or missing. Please properly check the name of the module. In vtiger, PHP CRM recommends that there might be a problem with how the module is being easily referenced or processed. A complete step-by-step guide is mentioned above to handle and also resolve this occurred problem. Infinitive Host is one of the best options to get the best Vtiger hosting solutions without any interruption.

If you can provide more details about when this error occurs (e.g., during a specific action or on every load), I can give more precise advice.